2012-2013 Catalog
Certificate
CIP 150305 (TEL4)
Need a faster route to improved skills for your career in the Broadband or Telecommunications industry? The Broadband Customer Care certificate program was designed by Arapahoe Community College and Jones/NCTI to provide a degree path for professionals in the broadband industry, and is available ONLY to Jones/NCTI participants.
Admissions Requirements
Program Requirements
Major Courses |
(22 Credit Hours) |
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Business Writing |
1 |
||
Cable Network Overview |
1 |
||
Delivering Cable Services |
3 |
||
Basic Troubleshooting of Broadband Technology |
3 |
||
High Speed Data Customer Service |
2 |
||
Advanced High Speed Data Customer Service |
3 |
||
Negotiation and Conflict Resolution |
3 |
||
Principles of Sales |
3 |
||
Consumer Behavior |
3 |
||
Total |
22 Credit Hours |
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Graduation Requirements
Catalog Links