Customer Care Certificate

Need a faster route to improved skills for your career in the Broadband or Telecommunications industry? ACC is pleased to offer different certificate options to Jones/NCTI participants:

CTC 108 Cable Network Overview      1 credit
CTC 121 Delivering Cable Services      3 credits
CTC 123 Basic Troubleshooting of Broadband Technology      3 credits
CTC 125 High Speed Data Customer Service      2 credits
CTC 126 Advanced High Speed Data Customer Service      3 credits
MAN 212 Negotiation and Conflict Resolution      1 credits
MAR 110 Introduction to Sales      3 credits
MAR 235 Principles of Management      3 credits

Customer Care Total      (19 (Credit Hours)

• NOTE: Students who complete this certificate may earn an Associate of Applied Science degree in Broadband Communication and Technology or in Telecommunications Technology by completing an additional 34 to 41 specified credit hours.