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Broadband Customer Service Management
Degree and Certificate Requirements
2008-09 Catalog

Certificate

This certificate prepares students for careers as broadband customer service managers, giving them both the technical and managerial skills to perform their jobs.

*NOTE: Broadband degrees and certificates are available ONLY to Jones/NCTI participants.

BUS 115 Introduction to Business 3 credits
CIS 118 Introduction to PC Applications 3 credits
CTC 121 Understanding Broadband Technology 3 credits
ENG 121 English Composition I 3 credits
MAN 116 Principles of Supervision 3 credits
MAN 226 Principles of Management 3 credits
MAR 160 Customer Service 3 credits
PSY 101 General Psychology I 3 credits
  OR  
PSY 116 Stress Management 3 credits
Total 24 Credit Hours

Course Descriptions | Degree Requirements



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