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Broadband Customer Service Representative
Degree and Certificate Requirements
2008-09 Catalog

Certificate

Students will use this option to gain the knowledge they need to perform as effective and efficient customer service representatives, as well as achieve the credibility associated with a college certificate. They will learn the technical and people skills needed to be the valuable interface between broadband companies and customers

*NOTE: Broadband degrees and certificates are available ONLY to Jones/NCTI participants.

BTE 100 Computer Keyboarding 1 credit
CIS 118 Introduction to PC Applications 3 credits
CTC 108 Broadband Cable Overview 1 credit
CTC 121 Understanding Broadband Technology 3 credits
MAR 160 Customer Service 3 credits
PSY 101 General Psychology I 3 credits
  OR  
PSY 116 Stress Management 3 credits
Total 14 Credit Hours

Course Descriptions | Degree Requirements





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