High-Speed Data Customer Service

Introduces the student to High Speed Data Customer Service as an invaluable and unparalleled base of knowledge of high-speed data service, equipment, operations and trouble shooting. Of particular value is the extensive information regarding DOCSIS 3.0 cable modems and the return path's effect on high-speed data service. The course also provides and understanding of the Internet , network and wireless communications, and other broadband access technologies. Personnel completing this course will be uniquely qualified to provide immediate and effective customer support for high-speed data service. Note: This course was previously listed as CTC 125.