Provides advanced training for customer contact personnel regarding core digital concepts, computer systems and data network technologies. This course covers various aspects of personal computers including hardware, operating systems, working inside a computer, installing and supporting devices, mass storage of media, maintenance and troubleshooting. The course will provide key digital concepts and how digital relates to analog. Additionally, the OSI (open systems interconnection) model will be explored. Note: This course was previously listed as CTC 126.
Advanced High-Speed Data Customer Service
CTC
1026